FREQUENTLY ASKED QUESTIONS
Welcome to minimalistluckyshop.com (hereinafter referred to as “we” or “Website”). In order to ensure the best experience for users on this website, we have formulated the following question terms policy (hereinafter referred to as “Policy”). Please read the following carefully before using this website.

1. Definition
   “Question” refers to any questions, confusions or situations that you may encounter when using this website or interacting with us.
2. Asking questions
   ●Users can contact us to ask questions in the following ways:
   ○Phone: 15013370530
   ○Email: nh9702524@gmail.com
3. Question response time
   ●We promise to respond within 48 hours after receiving your question. If the problem is complex, it may take longer to handle, and we will inform you of the estimated processing time.
4. Problem handling procedure
   ●Problem confirmation: After receiving your question, our customer service team will confirm the nature of the problem in order to effectively handle it.
   ●Priority classification: We will assign a priority to the problem based on its urgency and category, and give priority to problems with a wider impact or a significant impact on the user experience.
   ●Solution provision: We will try our best to provide solutions or measures that can be taken to resolve the problem you raised. This may include refunds, replacement products, technical support or other services.
5. User Responsibilities
   When you raise a question, you agree to:
   ●Provide accurate, complete and relevant information so that we can quickly and effectively resolve your issue.
   ●Be polite and respectful when communicating with us.
6. Limitations of questions
   ●We are not responsible for problems caused by user errors, negligence or improper use.
   ●We are not responsible for problems caused by unforeseen events or force majeure factors (such as natural disasters, wars, network outages, etc.).
7. Policy changes
   We reserve the right to modify or update this policy at any time. All changes will be posted on this page, and you should check this policy regularly to stay up to date.

Thank you for choosing minimalistluckyshop.com, we are committed to providing you with excellent customer service and support!